Reducing Truck Rolls to Save Time, Cost, and Labor
How to leverage proactive xIoT monitoring and security management to reduce the expense of rolling the trucks in energy, utilities, manufacturing, and other industries.
OPPORTUNITY COST
The price of wasted truck rolls
Truck rolls represent the all-too-often and all-too-expensive field service trips that burn time, money, resources, and energy for organizations across a host of industries – including energy, utilities, telecom, manufacturing, retail, transportation, and more. Every time you send technicians and their truck into the field, the result is spent time, labor, and opportunity cost.
Yet over 25% of truck rolls are considered unnecessary and wasteful by industries that rely on field technicians.
The cost of rolling trucks
- Lost revenue due to inefficient use of labor resources
- Lost time due to unnecessary travel
- Lost resources due to fuel consumption, vehicle wear-and-tear, and safety measures
CHALLENGE
Unknown, unmanaged, and unmonitored xIoT devices
The proliferation of xIoT devices – including IoT, OT, and IIoT devices – has only compounded the number of costly, resource-intensive truck rolls. xIoT devices in smart buildings, smart homes, power utilities, railways, telecom sites, and retail outlets are constantly being deployed. Given that many of these devices are unknown, unmanaged, and unmonitored, organizations are challenged to minimize or decrease truck rolls and truck dispatches due to the inability to remotely diagnose, monitor, manage, and maintain mission-critical devices.
Unknown
- Lack of comprehensive visibility of diverse xIoT device estates
- Lack of high-fidelity identification & risk assessment for xIoT devices
- Challenge of ‘de-centralized’ procurement of diverse xIoT devices
Unmanaged
- Lack of even the most basic security hygiene and best practices
- No one – in most cases– is managing device passwords or firmware
- No one – in most cases– is managing device configurations
Unmonitored
- Stateful xIoT device monitoring for environmental drift is nonexistent
- How do you know if a device was reset or had its configuration changed?
- How do you know when new, rogue xIoT devices connect to the network?
Stop Rolled Trucks in their Tracks
Prevent wasteful truck rolls with complete visibility and control of the state of your assets. The Phosphorus Unified xIoT Security Management Platform provides the industry’s only proactive xIoT security management and breach prevention solution for IoT, OT, and IIoT Cyber-Physical Systems. It fully automates the remediation of the biggest xIoT device vulnerabilities, including unknown and inaccurate asset inventory, out-of-date firmware, default credentials, risky configurations, and out-of-date certificates. The platform also provides stateful monitoring, management, and alerting of all xIoT assets on your network.
Common Industrial xIoT Devices Requiring Truck Rolls
Through more effective remote device discovery, advanced monitoring, configuration management, logging & diagnostics, drift detection, and predictive maintenance, service organizations can lower truck roll expenses and inefficiencies by more effectively handling problems remotely.
PLCs
Industrial Controllers
Industrial LTE/5G Routers
Industrial Printers
IP Cameras
Smart Buildings
SCADA Systems
Environmental Sensors
Millions of devices supported
The comprehensive power of the Phosphorus Unified xIoT Security Management Platform can fully eliminate the need for rolling trucks, enabling organizations to assess and secure Cyber-Physical Systems remotely. The below chart is a sample of common xIoT devices in OT, IoT, IIoT environments, supported by the Phosphorus Global Device Network, providing intelligent active discovery and risk assessment, hardening and remediation, and detection and response.
Eliminate unnecessary truck rolls
You can’t see your devices in the field, so we do it for you. Find, fix, and monitor your IoT, OT, and IIoT Cyber-Physical Systems remotely before making a wasteful trip. We can help with…
Device Discovery & Risk Assessment
Delivering the foundational visibility that’s critical to managing and securing your xIoT attack surface.
Device Utilization
Revealing how xIoT devices are being used, by whom, and how often.
Predictive/Preventative Maintenance
Safely automating the hardening and remediation of the biggest xIoT device vulnerabilities, including out-of-date firmware, default credentials, risky configurations, and out-of-date certificates.
Advanced Remote Monitoring
Continuous monitoring of your xIoT attack surface to detect and alert on configuration drift, elevate deviations from an optimally secure state, and facilitate taking response actions.
Device Logging & Diagnostics
Extracting device system activity logs for analysis, investigations, and compliance.
Alerting
Providing in-depth alerts on environmental drift, device resets, configuration changes, banned or new/rogue devices, vulnerabilities, and more.
Device Configuration Management
Controlling the device’s proper state; restore credentials, firmware, and secure configurations.
Supply Chain
Identifying SBOM issues such as insecure SSH servers or Linux kernels being used within "firmware".
Get up to speed
Start learning the basics and see what Phosphorus can make possible for your projects.